Hotel NH Ciudad de Santiago

SY Sarina Fang (Sarina) 4 months ago

So, This room is $160 AUD per night. I did my research, NH is a 4 start hotel in Santiago. From my understanding, a 4 star hotel should refill their amenities regardless of what. I kindly asked for a coffee pods refill for a 3 day 'paid' stay in NH. The reception lady said it was 2USD per pod to refill. I put the sign up his morning at 8:30am to service our room, we came back at 12pm or later, the room is not serviced and the service card has been turned into 'do not disturb'. So I phoned and asked to at least... at least...... refill our bath towel. There was no trouble here. However, I thought I will ask for our coffee pods when I went down next. The reception lady said it is 2USD per pods. WOW!!!!! I've told her we are staying for 3 nights and did not get refill this morning, she said It is for all customers, they are ONLY ALLOWING ONE COFFEE PER PERSON PER ROOM PER BOOKING...... MIGHT AS WELL BOOK ONE PER NIGHT RATHER THAN 3 NIGHTS!!! So WATCH OUT, if you are a coffee lover and love to have a morning coffee at home before going outside, which is very very normal for a tourist in Santiago to go on a tour starts before the breakfast time. They seem to not care if you need more