Terms of use

These terms govern your use of Local Chile (“the site”, “we”, “us”). By using the site you agree to them. If you do not agree, please do not use the site.

Effective 20 October 2026.

1. What the site is

Local Chile is a directory that helps people find local businesses in Chile and gives business owners a free way to keep their listing accurate. It is provided as an information service in Spanish and English.

2. What the site is not

We are not a party to anything that happens between you and a business. In particular:

• We do not provide, sell, own, endorse or guarantee any product or service that appears in a listing;
• Bookings, purchases, payments and disputes take place directly between you and the business;
• Ratings and reviews are reproduced from Google and reflect other people’s opinions, not verified facts and not our view;
• The ✓ Verified badge means we confirmed that the person managing the listing represents the business, nothing more (see the claim verification policy).

Ranking and visibility. The order of listings follows an automatic rating score described on the about page. Featured placements are paid and always labelled. Neither is an endorsement.

3. Third-party content and sponsored material

The site displays or links to third-party websites, Google Maps, photos hosted by Google, advertisements and labelled sponsored placements. Some links on this site are affiliate or sponsored links. If you book or buy through them we may earn a commission at no extra cost to you. Your use of any third-party site or service is at your own discretion and subject to that party’s terms. We do not control and are not responsible for third-party accuracy, availability or conduct. If something goes wrong after you click a link, take it up with that party.

4. Accounts

You may create an account to claim or add listings. You must give accurate information, keep your credentials secure and tell us promptly if you suspect misuse. You are responsible for activity under your account. One person, one account; you must be at least 16, and at least 18 to buy a paid plan.

5. Listings, claims and content you submit

• By adding or claiming a listing you confirm that you are entitled to share the information and that it is accurate;
• You grant us a worldwide, royalty-free licence to publish, edit, translate, format and display what you submit, on the site and in feeds, for as long as the listing exists;
• We may edit for accuracy and style, merge duplicates, decline or remove any listing or content at our discretion, and correct data from public sources at any time;
• Photos you upload must be yours or licensed to you and must not show identifiable people without their consent;
• Claims are governed by the claim verification policy.

6. Acceptable use

You agree not to:

• submit false, misleading or manipulated information, or impersonate a business or a person;
• add keywords, phone numbers, prices or slogans to a business name;
• buy, sell, trade or coerce reviews anywhere, or report genuine content to suppress it;
• scrape, crawl or bulk-download the site beyond what our robots.txt allows, or use it to build a competing dataset;
• probe, overload or interfere with the site’s security or operation;
• post unlawful, defamatory, discriminatory, pornographic or infringing content, or personal data of others;
• use the site for spam or unsolicited marketing.

7. Suspension and termination

We may restrict, suspend or terminate accounts and remove content where these terms or the law are broken, where activity creates a legal, security or integrity risk, or where an authority requires it. For significant restrictions we give a short statement of reasons by e-mail and a way to reply, except where doing so would be unlawful or would help evade enforcement. You may delete your account at any time from the account page.

8. Featured placements and paid plans

Featured placements and advertising plans are paid services, sold in US dollars for the period and price shown on the advertising page before you pay, and always labelled as such; they do not affect organic ranking. Before you pay we show who we are, how to contact us, the price and what is included, and we confirm the contract by e-mail. If you contract as a consumer, Chile’s Consumer Protection Law (Ley N.º 19.496 sobre Protección de los Derechos de los Consumidores, as amended, including by Ley N.º 21.398, the “Ley Pro Consumidor”) applies, and nothing in these terms limits the rights it gives you. After the withdrawal period, if we remove a placement early for a reason that is not your fault, we refund the unused part pro rata.

9. Right of withdrawal (derecho de retracto)

If you bought a paid plan, you can withdraw from it within 10 days of contracting it, without giving any reason and at no cost or penalty, even if the placement has already started. Article 3 bis of Ley N.º 19.496 gives consumers a right of withdrawal for contracts made by electronic means; we grant it voluntarily in every case and do not exclude it.

1. Send an e-mail to [email protected] with the subject “Retracto”, from the address on your account, saying which plan you want to cancel. You do not need to log in or explain why.
2. We confirm receipt of your request by e-mail within 24 hours.
3. We stop the placement and refund the full amount through the same payment method you used.

Cancelling a subscription

Monthly plans renew until you cancel them. You can cancel at any time, by the same online means you used to contract: send an e-mail to [email protected] with the subject “Baja”. We confirm the cancellation by e-mail, no further charges are made, and the plan stays active until the end of the period already paid.

10. Intellectual property

The site’s design, code, text written by us and the compilation of listings are ours. Business names, logos and photos belong to their owners. Reviews belong to their authors and are reproduced from Google under the terms Google offers. You may link to any page freely.

11. Disclaimer of warranties

The site is provided “as is” and “as available”. Business details come from public sources and business owners and can be out of date; confirm hours, prices and availability before you travel or order. We do not guarantee uninterrupted or error-free operation, the accuracy or completeness of any content, or any outcome from relying on it. To the fullest extent the law allows, we disclaim all warranties, express or implied. Nothing in these terms limits rights that consumer law does not let us exclude.

12. Limitation of liability

To the fullest extent the law allows, we are not liable for the content or conduct of businesses or other users, for third-party sites and services, for technical failures, downtime or data loss, or for indirect or consequential damages. Where liability cannot be excluded, our total liability for all claims in any twelve-month period is limited to the greater of the amount you paid us in that period and US$50. Nothing here limits our liability for wilful misconduct or gross negligence, or the rights of consumers under Ley N.º 19.496, and no clause of these terms applies to a consumer to the extent that law treats it as abusive. This reflects our role as a free information service.

13. Indemnity

You will indemnify us against claims, losses and reasonable costs arising from your content, your use of the site or your breach of these terms or of the law.

14. Notices, takedown and complaints

To report wrong, unlawful or infringing content use the notice and takedown process. For anything else, email us. If you contracted a paid plan as a consumer and we could not solve your problem, you can file a complaint with SERNAC (Servicio Nacional del Consumidor) at sernac.cl, or bring your case before the Juzgado de Policía Local of your comuna.

15. Governing law and jurisdiction

These terms are governed by the laws of the Republic of Chile. Disputes that cannot be settled amicably are brought before the courts of Santiago, without prejudice to the right of a consumer to bring proceedings under Ley N.º 19.496 before the Juzgado de Policía Local of the comuna where they live.

16. Changes

We may change these terms. The effective date at the top shows the current version; material changes are announced on the site and, for account holders, by e-mail. Continued use after the effective date means you accept the change. Changes never apply to a paid plan already running without your agreement.

Local Chile helps people find and share information; it does not replace your own judgement. Check the details, read the other party’s terms, and choose well.