Hotel Infinity Park Santiago

Amy 7 months ago

I am in shock at how bad this hotel was! Booked it for only 1 night in between flights, so wasn’t expecting much. But this was worse than even hostels I’ve backpacked in. No windows! Photo is before checking out on beautiful sunny day, but it is entirely blocked out (level 3). No towels!! Didn’t realise until I showered and had to call down, but I had to dry with the bed sheet before they arrived, which didn’t seem clean to start with. Shower had to be hand held or it just shot out over the top. Sink had marks like it wasn’t cleaned from last guest. Young guy at check in was nice but also confused about if or how I pay. Kept insisting my card wasn’t working because it was in dollars (it’s not – I live in UK, but it also charges any currency no problems). He also repeatedly asked if I was arriving alone… ?? Which started to make me feel very unsafe (it was after midnight by the time I was checked in). This might have been an innocent confusion though, I don’t know. Overall I do NOT recommend! Location looks central but I skipped their breakfast for a coffee nearby and then went to the airport earlier than I needed to (honestly I wish I’d just slept there instead).

Tuezzy a year ago

Location is good, staff were fine. Room is spacious but with very poor lighting in the evening. I liked the big windows of the room that can be light during the day but once the sun goes down the room very dark and there are not enough lamps in the room.

Zion Ferguson a year ago

Infinity Park Hotel was undoubtedly one of the highlights of my trip to Santiago. Its prime location, just minutes from the downtown area and a beautiful park, made it incredibly convenient. To top it off, a 24-hour convenience store was only a two-minute walk away. At first glance, the hotel's exterior might not catch your attention, but the magic begins once you step inside. The first thing that struck me was the delightful scent—it instantly set a welcoming tone. I was warmly greeted by the night receptionist, Ransés, whose exceptional hospitality deserves special mention later in this review. The hotel room exceeded my expectations in every way. Although it was classified as a standard room, it felt anything but standard. It was incredibly spacious, spotless, and equipped with all the essentials: a refrigerator, a clean bathroom, hangers, a dresser, and toiletries like soap and shampoo. Now, about Ransés—he truly elevated my stay. He treated me more like an old friend than just another guest. Ransés offered fantastic recommendations for dining, sightseeing, and exploring the area. For those who don't speak Spanish, there's no need to worry—his patience and clear instructions

Raul Avendano a year ago

**Disappointing Experience at This Hotel – Would Not Recommend** I had a truly frustrating stay at this hotel. Upon arrival, I was greeted by a receptionist who was unprofessional and dismissive. I had booked a twin single room, but their system mistakenly showed a double bed room. Instead of offering a solution, the receptionist argued with me, making the situation much worse. When I requested to speak with the manager, the communication was just as poor. The manager lacked the necessary skills to handle the issue or offer any understanding of the problem, which left me feeling completely disregarded. To make matters worse we were give a smoking rooms that stank of cigarette smoke and even after requested a change nothing was offered. The breakfast staff didn’t improve my experience either. While the breakfast itself was decent, with fresh food, the staff were unfriendly and made me feel unwelcome. Additionally, the options were limited, which was disappointing. The location of the hotel is another concern. It's situated in front of a busy avenue where construction work was ongoing, making it extremely difficult to get taxis or Ubers. To make matters worse, the hotel is near a