Hotel Arica

Antonella Sannella a year ago

Lunch with mom and a g-friend for my 31st birthday, did not use hotel rooms, the customer service was excellent, enjoyed the afternoon to the fullest, felt welcomed and spoiled.

Gonzalo Renato Quintana Zunino 2 years ago

Highly NOT recommended to bring a dog. Made a reservation to bring my dog. I specifically checked on google for that filter, and made a two night reservation, in non-consecutive nights. As the day approached, I called the hotel to remind them I was coming with my dog, and they said it was fine. When I arrived is when they made a problem about when I checked in. They complained to me that they were not a pet-friendly hotel despite that I made sure that it was the case. Still, nothing else transpired. When I came back for the second night reservation, they gave me their pet policy, which they claimed it was "not a new policy," and downgraded me to a different hotel room, because that's what their policy dictated, which in fact nothing was mentioned as to in which rooms the dog could be hosted. Imagine being downgraded just for one night, despite that we were already checked in the original room? It felt that we were kicked out. The hotel personnel were great and kind, except for their manager. She was arrogant and disregarded that I made sure I checked with the hotel that everything was ok before we got there.