Hotel Boutique Tremo Bustamante

Megan Mansbridge Edited 2 years ago

I stayed at this hotel for a week. My room was not particularly clean and the sheets had blood stains that looked unlaundered. The floor was gritty. I was charged a room deposit upon check in that was not refunded when I checked out but charged a second time. Messages sent regarding this error were not responded to by the hotel and the fraudulent charges were not reimbursed. But by far the worst experience in the hotel was having a power surge fry my cell phone. The hotel's old wiring was sited as the cause. I attempted to have the phone repaired in Santiago which was a huge mistake as the repair place was fraudulent. If you're travelling solo I would highly recommend taking a back up device and using older devices with just your travel information. Also not a bad idea to take hard copies of travel info as well! The repair place tried very hard to force me to give them all of my passcodes before returning my phone, which was not repaired in the end though I had to pay to get it back. The hotel did not wish to take any responsibility for the power surge in my room leading to costly repairs which didn't work anyway. I would not recommend this hotel nor any hotel in this group to trav

Alejandro Mazar Barnett 3 years ago

So noisy !!! Not a good experience at all. Photos in Booking and in Google are not even close to reality. The room was dirty and messed up. Things were broken. A single sock under the bed was there when I arrived. The service was really good tho. They help me out with everything. I don't recommend this place.