Hotel Casa Nogales

Alex El 2 years ago

The hotel has a good location, close to a metro station and some grocery stores. The place around is quiet and safe. The room is decently big and has a small kitchen. I went to the convention area because of an event , it has several rooms. It has a pool but it was empty for the days i was there. I gave a 1 star review for a simple reason. The tv has a roku on it but the roku control was missing or the main controler was nor synchronize to it. I went to the reception because of this , the said they would send a person to the room. They did , the person was suppode to be an expert in the matter but couldn't solve the problem. He needed another control and said he would be back. He never did , more than 1 hour later i went to reception again for them to tell me that they may get a controler later or the day after. It never happened. The day of the check out i told the 3 people in reception about this. They didnt say anything , they didn't seem to care nor apologize or offered any type of compensation for not delivering a service that comes with the room i paid for. That awful service plus the lies , deserve the lowest score in my opinion.

Pedro Pereira 7 years ago

The staff was really nice, fantastic people, they really went out of there way to help. That's the reason for the 4 stars, the hotel is old and not very well conserved, breakfast is poor, the rooms are large but not great. The staff was fantastic though, I'm mentioning again because they really were!

Rafael Celino 8 years ago

Nice service and pretty good attendants. The most relevant is the location, near to a subway station, mall, supermarket, drugstore and restaurants. Located in a very nice neighborhood. The hotel’s WiFi isn’t the best, don’t work properly in the rooms. Nice breakfast, but can be improved with some fresh fruits. I had a nice experience in it.