Mandarin Oriental, Santiago

Riley Knottnerus 2 months ago

I cannot speak more highly of the service I received while staying at this hotel. I have never experienced such attentive and helpful staff. My Spanish is very poor and everyone was understanding when they did not have to be and spoke great English which should not be expected in my opinion. The room was very nice with an exceptional bed and bathroom. The only down side is it is not a very walkable location but it is very easy to schedule rides with the concierge if you have the extra money to spend.

Cheryl A 2 months ago

We stayed at Mandarin Oriental, Santiago previously and were so impressed that we deliberately chose to return. Having also stayed at several Mandarin Oriental hotels around the world over the past year, we arrived with high expectations. Unfortunately, this visit fell well below both our previous experience and the standard we have come to expect from the brand. There were certainly highlights. The rooms offer beautiful views, the staff were friendly, and the restaurant was outstanding. Every meal was absolutely delicious, and a special thank you to Valentina, Orlando, and the room service team, who went above and beyond to accommodate my dietary requirements with such kindness and care. The disappointing aspects, however, overshadowed the stay. We booked through American Express Fine Hotels + Resorts. During our previous stay, and at several other Mandarin Oriental properties, we were welcomed with a thoughtful arrival gift and a complimentary room upgrade where available. This time there was no welcome amenity, and we were initially allocated a Club Room directly beside the Club Lounge toilets. The room also had an unpleasant odour. After requesting a different room, the hote